29 April 2008

How to deliver packages in record time, Part 2

Most UPS customers are good about signing for deliveries, although there's always some who want to make you go postal on their ass. Here's the worst of the worst:

— (1) "I'll have to get someone who can sign for those packages; I can't sign for them." (This is probably the #1 delay by customers who think they'll be fired, sued, and never allowed to work again.)

— (2) Customers who say, "I didn't order this." Then they want to stand there like I have a solution for them. The messenger always takes it up the ass, so to speak, or gets an earful. They can either refuse it or send it back, that's their two options. Inevitably they'll say, "Oh no, don't do that. I'll accept it."

— (3) Customers asking the driver "What is this?" Now think about that. You're asking the driver what's inside a box. Are you kidding me! I didn't order what's in the package, yet it's the customer with the deer-in-the-headlights look on their face.

Those are the three most common time-wasters for UPS drivers. Some delay is understandable during stops, but the same reasons are frustrating at the least. Thus, my time-saving method thanks to my florist shop owner.